Customer Relationship Management System Course
Marketing applications and technologies are required in today’s high pace environment. Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service and technical support. So it not only encompasses the direct interaction aspect, such as sales and/or service related processes, but also in the forecasting and analysis of customer tends and behaviours, which ultimately serve to enhance the customer’s overall experience.
Why VTiger Solution
We adopt vTiger solution for our client. It drives sales force performance and profitability by giving our Client everything they need to sell smarter. By automating the processes, it frees our Client’s staff to concentrate on creating leads, closing deals and growing their customer relationships.
With vTiger, our Client will replace doing task with hitting targets. Even better, their entire team will be able to collaborate and share information as it happens, eliminating redundancy and aligning goals.
- Lead Generation and Qualification
- Pipeline Analysis
- Sales Stage and Profitability Analysis
- Competitive Analysis
- Real Time Forecasting
- Quota Management
S$1,200.00 including vTiger software installation
1 day theory (9am to 5pm)
1 day practical (9am to 5pm)
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